Refund policy

Return & Refund Policy

We want you to love your KissGlow Mart order. If something isn't right, we're here to help. This policy applies to orders shipped within the United States.

30-Day Returns

You may request a return within 30 days of delivery. To be eligible, items must be unused, unworn, unwashed, and in their original condition and packaging with all tags attached.

How to Start a Return

Email us at info@kissglowmart.com (or reach us via our Contact page) with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Please do not send items back without contacting us first, as unapproved returns may not be processed.

Return Shipping

Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or you received the wrong item. We recommend using a trackable shipping service, as we can't be responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we'll email you to confirm whether it's approved. Approved refunds are issued to your original payment method, usually within 5–10 business days depending on your bank or card issuer. Original shipping charges (if any) are non-refundable.

Damaged, Defective, or Wrong Items

If your order arrives damaged or defective, or you received the wrong item, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We'll make it right with a replacement or full refund, and we'll cover the return shipping.

Final Sale & Hygiene Items

For health and hygiene reasons, opened or used beauty/cosmetic products, earrings, and intimate apparel (underwear and swimwear) can only be returned if unworn, with the hygienic liner and tags intact and in original sealed packaging where applicable. Items marked "Final Sale" and gift cards cannot be returned. This does not affect your right to a refund or replacement for damaged, defective, or incorrect items.