Refund policy
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Refund and Return Policy
We want you to feel safe ordering from KissGlow Mart. If something is wrong with your order, email kissglowmart@gmail.com within 48 hours of delivery and include photos.
Return window You have 30 days from the delivery date to request a return of an eligible item.
Eligible returns • The item is unused, unopened, and in original packaging. • You include the order number and proof of purchase. • You request a return first. Packages sent back without approval may not be refunded.
Return address KissGlow Mart Returns 580 Avenue des Tilleuls Gatineau, QC J9J 0S8 Canada
What cannot be returned For hygiene reasons, opened personal-care products (hair dye, shampoo, masks, fibers, cosmetics) cannot be returned unless they arrived damaged, defective, or incorrect. Lingerie and intimate apparel are final sale. Sale items marked Final Sale cannot be returned.
Damaged or wrong item If your order arrives damaged, used, or not what you purchased, contact us immediately. We will replace it or refund it. You will not pay return shipping for a documented seller error.
Refund timing Approved refunds are issued to the original payment method within 10 business days after we receive and inspect the return.
US orders US customers can receive a refund or replacement if the item arrives damaged, defective, or incorrect. For change-of-mind returns, the customer covers return shipping. We do not offer change-of-mind refunds after the product has been opened.
Need help? kissglowmart@gmail.com WhatsApp +1 (514) 467-8320 |